Support

Oracle Premier Support provides integrated support for Oracle systems and software including 24/7 technical assistance, powerful proactive support resources, and ongoing access to updates.

When selecting the hardware and software that runs your business, it’s important to consider the ongoing support and evolution of that IT solution. At Oracle, we believe that complete support is an essential element of customer success and a critical enabler of high system availability, operational efficiency, and continuous business innovation. Our unique approach promotes consistent, high-quality support across all hardware and software assets, backed by unparalleled investment in product and service enhancements so you maintain business strength and competitiveness over time. And ultimately our simple, more integrated approach to enterprise IT support yields better business results.

Oracle Premier Support provides access to product updates and enhancements, as well as technical assistance and support resources to help you maintain your product, optimize performance, and effectively implement new software functionality.

Support from Blu Sky provides you with the ability to work with a single company to consolidate maintenance contracts for all of the products and software in your data center. We simplify the complexities of managing multiple vendors’ maintenance contracts while streamlining the administrative burden associated with managing 1000s of computing and software assets.

With Blu Sky’s support methodology in place, you will receive the benefit of:
•      A Single point of contact
•      A Single point of accountability
•      A Single proven methodology of tracking and managing support contracts
•      A Single proven methodology of managing support renewals
•      A Single consolidated database of computing and software assets
•      A Single way to initiate and track trouble tickets